What belongs in a defect closeout package?
A repair photo answers one question: what does the work look like now? Handover also needs the original issue, its location, the responsible trade and the inspection decision. Without that context, the owner has to reconstruct the story before deciding whether to accept the work.
Defect Remedian connects those records so project management consultancies, developers and owner's representatives can review the same evidence. It supports defect closeout within the handover process; commercial scope and project requirements are agreed with your team.
Three decisions, with clear responsibility
The trade submits the repair
The subcontractor receives a link, verifies access with a one-time code and uploads repair evidence. They do not need an account, and cannot verify or close their own work.
The inspector verifies the result
Independent re-inspection separates the person repairing from the person checking. An uploaded photo alone does not turn an item into an accepted closeout.
The owner decides on the package
The owner can accept, accept with exceptions or reject the closeout package. That decision gives the project team a specific outcome to work from, including any recorded exceptions.
Reports that preserve the evidence
Export closeout reports in PDF or Word for review and sharing. The package brings together defect and repair evidence with the inspection history, so the report follows the work recorded in the system.
SHA-256 hashes make the closeout package tamper-evident: a changed file can be identified by a different hash. A hash does not prove that a repair meets the project specification. Inspection and owner acceptance remain separate decisions.
Prepare a project for handover
- Agree the tower, floor and unit structure so records can be located consistently.
- Identify who records defects, who receives repairs and who independently re-inspects.
- Agree the evidence expected for each trade before repair work is submitted.
- Identify the owner's reviewer and how exceptions will be recorded.
If the project starts with a spreadsheet, review the snag-list template and field guide. For the preceding site workflow, see offline snag capture and repair tracking.
Review your workflow in a demo
Bring a sample defect report and describe how your team currently signs off repairs. We will walk through a defect, subcontractor evidence, re-inspection and the owner's decision. Subscriptions are priced per active project on an annual basis, with scope agreed in writing.